Vulnerability with Medical Providers

Being vulnerable with anyone is daunting. Add in trauma and power dynamics within doctor-patient relationships and you’re looking at a potential triggering situation that can throw you into a mental and physical health flare. Balancing the risks vs. benefits of seeking care can be utterly anxiety-provoking.

Last week I had to face the reality that I still trigger immensely when I am under stress. I needed to get examined for possible hernias. When triggered, any touching or visual inspection of my knees to the top of my cleavage is a HARD PASS.

Currently, the only provider I am comfortable with doing that is my PT who does lipedema and scar tissue massage for me. It took hours spread over several appointments with talking, no touching, and her earning my trust by accommodating my needs for me to trust her. This issue couldn’t wait for that rapport to be built with a general surgeon.

Thankfully, my husband was also seeing a general surgeon. He was incredibly accommodating to our family’s needs for scheduling and appointment location (the initial consult was virtual which is uncommon for surgical needs), and he did not dismiss my husband’s symptoms even though they were atypical. He squeezed me in last minute staying after his shift ended.

Three mushrooms on a tree trunk in Ironwood, MI. Photo courtesy of Samantha Zweber

Prior to scheduling and my arrival, I spent a large amount of time talking to the nurses for my PCP, the surgeon’s nurse, and the schedulers for both departments about my trauma and sensory triggers being in full-blown panic mode. Both places assured me that my wish to not be touched or exposed would be honored.

When I arrived at the appointment, I was actually experiencing significant pain along with the triggers. The nurse and surgeon were not thrown by my request to address my husband’s needs first though they wanted to start with me as they could see I was not well. (I normally can mask my pain and issues well enough that it doesn’t attract attention.) Graciously, they took care of him first with no more than a nod of acceptance at my curt, breathless redirection away from me.

By the time it was my turn, my pain had reduced to a point that I could talk. I was in dragon mode. I still did not want to be touched. The surgeon suggested imaging and then, if needed, the hands-on exam. He was attentive and patient. I knew it was late, but instead of going into a fawn trauma response trying to meet his needs by ending the appointment so he could go home, I stayed present.

I told him that I needed to talk out loud to process and talk through my trauma trigger. He just sat there patiently and nodded. Also of great importance, his body language and aura were giving off safety and calm.

Lichen and mushrooms on a tree trunk in Ironwood, MI. Photo courtesy of Samantha Zweber

I started talking: “My triggered side is very activated. I feel so sick right now from the pain with nausea—that’s the main pain presentation from my neurodivergence—and I don’t want to make it worse. I need to be functional after. I am worried about judgment due to my weight and that my symptoms will be discounted. It has happened many times and it is so hurtful.

“However…

“My rational side has watched how you have treated my husband even though his issues are not ‘normal’ and easy to pinpoint. You also make my body feel safe. I also know you stayed late just to squeeze me in. I can tell that you care and that says a lot about your empathy. So, since I am symptomatic right now, is there a medical benefit for you to do the hands-on examination right now?”

He said yes and reminded me that I described the bulges as “transient” so if I didn’t want to do it during the appointment, I could call to schedule during a time when they are visible again. Ding, ding, ding! Green flag to my trauma brain! He gave me control over my medical decisions. That was the last thing I needed to be vulnerable enough to expose my abdomen and have him kneel before my belly as I stood so he could feel around.

Large, half-moon mushroom on a log in Ironwood, MI. Photo courtesy of Samantha Zweber

By being honest with myself and the entire care team before, during, and after, I walked away from the appointment without adding more trauma to process in therapy. I was able to receive the best that each person could offer me because I was vocal and explicit in my requests (though I repeated things due to my anxiety and ND).

Sure, I used up more time than most patients need, but I NEEDED that time. I deserved that excellent level of medical care. I could tell they all wanted to help me and I allowed myself to receive it by using coping skills. The providers all were able to add healing experiences instead of medical trauma.

Speak up for yourself. Check your anxious thoughts. The brain and nervous system are quick to find patterns of previous threats but you need to evaluate and sort through if that is true for the present moment. And most importantly, to be vulnerable with providers, you need to trust your intuition. Sometimes the provider is not the right one and sometimes YOU are the one that is not ready to receive. Honor whatever is happening at that moment and it will have the best outcome possible.

Belligerent Patient or Neurodivergent?

Understanding Why Patients are Difficult

Providers: this one’s more geared towards you. For the Dragon patients reading, you will probably relate to much of this, or maybe some light bulbs will go off to investigate further.

Have you noticed that there are some patients that you struggle to connect with and provide care? They come into the office full of anxious questions, prickly with demands, or shut down. They may be rude to your support staff or flakey with coming in for appointments. “Non-compliant” and other code words to signal a difficult patient pepper their medical records.

Well, maybe that patient is dealing with sensory overload from beeping machines or used up all their energy trying to prepare for the appointment. Now they have nothing left for regulation, flexible thinking, or communication. It can create a terrible situation for both of you.

Heart-shaped cacti at Matthaei Botanical Gardens in Ann Arbor, MI.
Photo courtesy of Bill Vriesma

The biggest challenge that I found being a patient with these issues myself is that I wasn’t aware of them. The doctors weren’t aware of them, and at the end of the day, I was not able to receive the care that my providers were trying to offer. It just became a battle zone and I regretted going to the doctor even more.

Healthcare providers are already aware of this. However—speaking as a former social worker–when we move from textbooks into actual practice where we are burnt out, tired, and under-supported, recognizing a person’s neurodivergence or trauma can be easy to miss. Add in gender biases in research, and a lot of people are either misdiagnosed or undiagnosed!

So it’s really important that patients learn about themselves and figure out where they sit on the spectrum of neuro processing. They need to explore if mental health issues are causing dysregulation with their ability to communicate or receive from other people, explore if they are dealing with trauma, or both. All these things significantly affect how interactions with medical providers are going to play out.

Two heart-shaped cacti at Matthaei Botanical Gardens in Ann Arbor, MI.
Photo courtesy of Bill Vriesma

Managing those interactions becomes a blame game. Dragon patients want doctors to do better. Providers expect a certain level of respect and cooperation from patients. It needs to be a mutual effort. Some of the doctors/nurses/receptionists that saw my dysregulated trauma and neurodivergent (ND) side did not have good interactions with me. Other providers saw a totally different person in their office. Trauma-informed care techniques reduced my triggers and these things work well for many other ND patients. Acknowledging the impact of a Dragon’s trauma helps them move through it even if they have not begun formal treatment.

The ones who did well had these things in common:

  • Offered longer appointments
  • Accommodated virtual appointments
  • Listened with curiosity
  • Welcomed MY input on MY body and experience
  • Allotted extra time for phone calls when I called with questions
  • Provided detailed responses and some even wrote the care plan out for me to take home
  • Expressed how they were feeling that day with authenticity – very important if the provider is having a bad day!!!
  • Verbally told me I did not have to do XYZ and emphasized that it would not harm my working relationship with them to decline it
  • Offered alternatives
  • Requested time to find solutions for challenging things
  • **They were true to themselves, their comfort level with requests and they communicated vulnerably with me**

I will discuss these things further in future blogs but I want to give providers things to implement in practice, and for Dragons to be inspired to discover and request accommodations to have better appointments. When an interaction goes well, not only is medical care provided and received, but the Dragon transforms from a draining force to a collaborative patient.